During the height of the coronavirus pandemic, Dave Flockhart, chief operating officer of BETAG, said collision repair businesses could significantly boost their productivity and gross profit margins by embracing a ‘repair first’ mindset, post-pandemic.

“More total loss vehicles means more competition for repairable vehicles,” Flockhart says, suggesting that businesses invest in their team’s repairing skillsets. “Take those lower experienced technicians or apprentices and develop them. Upskill and motivate. I’m not suggesting that a repair-first mindset is the only way to drive gross profit and labour margins,” Flockhart says. “But it can yield both early and long-term benefits.” Using data from a BETAG case study on nearly 100 independent repair facilities, Flockhart says nearly all facilities saw an increase in repair percentages after embracing a “repair first ethos.” Success factors were based on both communication and effective training.

To really reduce the cost of repairs though, many businesses are turning to the use of recycled OEM parts—which is, ironically, part of the reason that auto salvage costs have been able to rise, despite an increase in the actual number of vehicles being sold as salvage.

While many repairers are not taking advantage of recycled OEM parts, insurers are becoming more and more engaged with the circular economy’s benefits. This increase has been fueled by a thriving auto dismantling sector, which, in the United States, saw total sales of $25 billion in 2018 and $32 billion in 2020.

Of course, as the price of recycled parts increases, so does the value of salvage vehicles. Despite the increase in vehicles marked as total losses, the market for total loss vehicles is heating up.

For stockholders of auto auction businesses, this has meant big returns. Since the beginning of 2018, North America’s largest salvage auctioneer, Copart, has seen its value more than double. Its competitor Adesa has seen its value rise by 26.5 percent in the same period.

To stay ahead in their highly profitable field, each business is working to make their relationship with auto recyclers better than the competition. Among the recent trends in auction digital platforms are ones designed to provide clearer indications of the state a vehicle is in through HD imagery, with panoramic shots of every car placed on the block. Another is the addition of the 24-7 auctions and multi-lane bidding. Some auction providers have also moved into 24-hour customer support.

Now, though, these business techniques— which have simplified the sale of raw auto salvage—are being repurposed by members of the auto recycling community in its efforts to sell directly to the collision sector.

In this chapter, we look at the tools that are helping auto recyclers extract the most value from their salvaged vehicles, and the tools allowing them to deliver more of those cost-savings directly to the repair community. Read on, and discover why in the circular economy, everyone is a winner.



FROM FERROUS TO FIBRES AUTOMATED TOOLING, WORKING WITH NEW MATERIALS AND WHAT’S NEXT FOR WELDING Times change, and so does technology. Thankfully, the fundamentals of

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GREENER, MEANER, CLEANER YOU’RE LOOKING AT A FRESHLY REFURBISHED RECYCLING INDUSTRY The automotive recycling industry is thriving, don’t you know? The days of “scrapyards” or

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MASSAGING YOUR DENTS GONE ARE THE DAYS WHERE YOU’D ‘BANG ‘EM OUT’ The collision repair industry’s former best kept secret—paintless dent repair, or PDR. Does

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