CANADA’S NEW CAR DEALER COLLISION REPAIR NETWORK
NEW CAR DEALERS, UNCOMPLICATING, COLLISION REPAIR
Over 85 collision centres. Over 225 new car dealers. Over 250 OE Certifications. 7 Provinces and 1 Vision, to become Canada’s largest and most preferred new car dealer collision network. Our numbers have changed over the years, but our vision remains the same.
“We have successfully brought new car dealers together, been able to execute on improving performance, and have delivered for our partners an exceptional level of quality and customer service across the country,” says Sandy Liguori, President of CCS and the Woodchester Auto Group. “As President and as a member of CCS, I can confidently say that there has never been a better time to be a part of the network.”
Built from the ground up by dealers, for dealers, CCS’ tailor-made approach focusses on 3 key areas. Retaining more of your current customers, improving the performance and profitability of your business, and putting you on the map with our national insurance partners. A dealer exclusive network, co-operative ownership structure and unique approach to how CCS supports its members, has attracted some of the largest and most successful dealership owned collision centres to the network over the last 8 years.
“One thing that becomes immediately clear about CCS is the quality of the locations in our network, it really is a key differentiator for us compared to our competition,” says Mike Beier, General Manager of CCS. “These are names and brands that have been a part of their communities for decades, in some cases generations, this is what sets us apart. Leveraging the individual identities of our members, bringing the collision centre to the show room, and being the one-stop automotive destination for all of our customers, this is what really makes CCS unique.”
Our members tell our story best, Chris Laking, owner and president of Laking Toyota, Northern Nissan and Imperial Collision in Sudbury, Ontario noted that “CCS has been a vital partner in the growth of our business. From providing management tools, to hosting meetings with like-minded repair shops, CCS is a key partner in the growth and evolution of our successful collision repair business. The ability to share ideas on how to run our business and not be directed, makes CCS a unique partnership.”
Steve Billings, Director of Body Shop Operations for the Kaizen Group of Dealers in the Alberta market cited, “As an original Alberta member joining CCS in 2015 the three Kaizen collision centres have experienced a steady increase in our insurance referrals. The CCS team with their industry knowledge are a great resource for my collision centre managers and front office staff, they share best practices that help my teams to be more productive.”
Corrado Olindo, Collision Centre manager at Highland Chevrolet Cadillac in Aurora, Ontario says, “In the past, we felt that as a dealer we had to chase business for our body shop. Today, by implementing key CCS initiatives, Highland has elevated their game to compete not only at the dealership level but with the largest players in the industry while achieving record levels of customer retention, personnel development, and profitable growth.”
“We have accomplished many great things so far, but the opportunity for CCS and our network in the years ahead is staggering,” says Sandy Liguori, “we are at a point in time where dealership owned collision centres have all of the tools available to them to succeed, and a network that shares their values and vision. We are excited for what lies ahead.”