CANADA’S NEW CAR DEALER COLLISION REPAIR NETWORK

NEW CAR DEALERS, UNCOMPLICATING, COLLISION REPAIR

Over 85 collision centres. Over 225 new car dealers. Over 250 OE Certifications. 7 Provinces and 1 Vision, to become Canada’s largest and most preferred new car dealer collision network. Our numbers have changed over the years, but our vision remains the same.

“We have successfully brought new car dealers together, been able to execute on improving performance, and have delivered for our partners an exceptional level of quality and customer service across the country,” says Sandy Liguori, President of CCS and the Woodchester Auto Group. “As President and as a member of CCS, I can confidently say that there has never been a better time to be a part of the network.”

Built from the ground up by dealers, for dealers, CCS’ tailor-made approach focusses on 3 key areas. Retaining more of your current customers, improving the performance and profitability of your business, and putting you on the map with our national insurance partners. A dealer exclusive network, co-operative ownership structure and unique approach to how CCS supports its members, has attracted some of the largest and most successful dealership owned collision centres to the network over the last 8 years.

“One thing that becomes immediately clear about CCS is the quality of the locations in our network, it really is a key differentiator for us compared to our competition,” says Mike Beier, General Manager of CCS. “These are names and brands that have been a part of their communities for decades, in some cases generations, this is what sets us apart. Leveraging the individual identities of our members, bringing the collision centre to the show room, and being the one-stop automotive destination for all of our customers, this is what really makes CCS unique.”

Our members tell our story best, Chris Laking, owner and president of Laking Toyota, Northern Nissan and Imperial Collision in Sudbury, Ontario noted that “CCS has been a vital partner in the growth of our business. From providing management tools, to hosting meetings with like-minded repair shops, CCS is a key partner in the growth and evolution of our successful collision repair business. The ability to share ideas on how to run our business and not be directed, makes CCS a unique partnership.”

Steve Billings, Director of Body Shop Operations for the Kaizen Group of Dealers in the Alberta market cited, “As an original Alberta member joining CCS in 2015 the three Kaizen collision centres have experienced a steady increase in our insurance referrals. The CCS team with their industry knowledge are a great resource for my collision centre managers and front office staff, they share best practices that help my teams to be more productive.”

Corrado Olindo, Collision Centre manager at Highland Chevrolet Cadillac in Aurora, Ontario says, “In the past, we felt that as a dealer we had to chase business for our body shop. Today, by implementing key CCS initiatives, Highland has elevated their game to compete not only at the dealership level but with the largest players in the industry while achieving record levels of customer retention, personnel development, and profitable growth.”

“We have accomplished many great things so far, but the opportunity for CCS and our network in the years ahead is staggering,” says Sandy Liguori, “we are at a point in time where dealership owned collision centres have all of the tools available to them to succeed, and a network that shares their values and vision. We are excited for what lies ahead.”

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"Cars in a Professional Collision Repair Workshop with Technicians Expertly Restoring Vehicles to Pre-Collision Glory"

Unraveling the Essentials: A Comprehensive Guide to Efficient Collision Repair Solutions

In the aftermath of a traffic accident, navigating the maze of collision repair can be a daunting ordeal. Yet, the key to swiftly restoring the harmony between life and the road lies in understanding the essentials of efficient collision repair solutions. This comprehensive guide is designed to unravel these essentials, ensuring that your vehicle receives the care it needs to return to its pre-collision glory.

**1. Initial Assessment and Estimation**

The first step in the collision repair process involves a thorough assessment and estimation. Professionals will examine your vehicle to determine the extent of the damage. Utilizing latest technologies, such as 3D scanning and computerized estimating systems, repair shops can provide accurate and detailed estimates, ensuring transparency and fairness in the repair process. Prioritizing shops that offer free, no-obligation estimates can also be a beneficial practice.

**2. Choosing OEM (Original Equipment Manufacturer) Parts vs. Aftermarket Parts**

A crucial decision in the repair process is the choice between OEM parts and aftermarket parts. OEM parts are produced by the vehicle’s manufacturer and guarantee a perfect fit and optimal performance, maintaining your vehicle’s value and integrity. Meanwhile, aftermarket parts, often less expensive, might not always match the exact specifications of your vehicle, potentially affecting performance and safety. For high-quality repairs, OEM parts are generally recommended, though in some cases, aftermarket parts can serve as a budget-friendly alternative without compromising on safety.

**3. Technological Expertise and Certification**

The complexity of modern vehicles, with their advanced safety systems and computerized components, requires a high level of technological expertise. Choosing a repair shop with certified technicians, who are trained in the latest repair techniques and technologies, is essential. Certifications from organizations like I-CAR (Inter-Industry Conference on Auto Collision Repair) signal a technician’s skills and knowledge in collision repair, offering reassurance that your vehicle is in capable hands.

**4. Paint Matching and Finishing Techniques**

The final appearance of your vehicle, upon completion of repairs, is predominantly determined by the quality of paint matching and finishing techniques. Advanced color matching technology ensures a seamless blend between the repaired areas and the original paintwork, preserving the aesthetic appeal of your vehicle. A high-quality repair shop will use environmentally friendly, water-based paints, and computerized paint mixing systems to achieve an impeccable finish.

**5. Understanding the Warranty**

Before committing to a repair shop, understanding the warranty offered on the repair work is critical. A reputable shop will stand behind its work with a comprehensive warranty that covers both parts and labor. Ensure you are clear about the warranty’s duration and what it entails. A solid warranty is a testament to the confidence a repair shop has in its workmanship and the quality of the parts used.

**6. Communication and Customer Service**

Excellent communication and customer service are the hallmarks of a reputable collision repair shop. The repair process should be transparent, with regular updates on the progress of your vehicle’s repairs. Professional shops will handle the coordination with insurance companies, alleviating one more concern from your list. Selecting a repair facility that values customer service ensures a more manageable and stress-free repair experience.

In conclusion, efficient collision repair solutions hinge on making informed decisions at each step of the process. From the initial assessment to the final touches, understanding the essentials delineated in this guide empowers you as a vehicle owner, ensuring that your collision repair journey culminates in a seamless and satisfactory outcome. Remember, quality repairs are an investment in your vehicle’s future, safeguarding its performance, safety, and resale value.

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