Customer Interaction Platform

Description

Podium’s Customer Interaction Platform is designed to help automotive repair businesses enhance their customer experience to promote customer engagement and loyalty. According to the company, Podium’s solution allows you to manage customer communications across multiple channels, from social media to text messaging—all through one handy platform. The platform also allows for real-time customer feedback, which you can reply to either personally or through a series of pre-written personalized prompts. You can even assign specific conversations with customers to certain members of your team. Finally, Podium’s Customer Interaction Platform provides your business with a holistic view of customer communications over time, while simultaneously delivering powerful analytics solutions to your auto repair operations.